Technicians and assignments

Technicians are optional staff records that you can attach to repairs. They help multi-person shops see who is handling each job, how busy each bench is, and which assignments are due today or overdue.

Access and prerequisites

• Technician management and technician assignment are RepairNode Pro features.
• Open Settings → Shop Management → Shop & Team → Technicians to manage the list.
• A fresh install starts with one default Manager record, so the assignment picker is never empty.
• If you do not use technicians, repairs can stay unassigned and the rest of the workflow still works normally.

The technician list

The technician list is the control center for staff records. Each card shows the name, role, saved contact details, and current assigned-repair workload. Manager entries use the primary blue accent; standard technicians use the teal accent.

• Use search to find a technician quickly in larger shops.
• Tap a card to open the technician profile.
• Use the add button to create a new technician record.

Adding a technician

1. 1
   Open Settings → Shop Management → Shop & Team → Technicians

   This is where technician records live in the current settings structure.
2. 2
   Tap the add button or open an existing technician to edit

   The same form is used for new technicians and edits.
3. 3
   Fill in the technician form

   Name is required. Role is either Manager or Technician. Phone, email, and notes are optional.
4. 4
   Save

   The technician becomes available immediately in the repair assignment picker.

Assigning repairs

Assign technicians from the repair form. The picker now shows the technician name plus current active and overdue workload, which helps you balance work before saving the repair.

• Assigned repairs show a technician badge on the repair list card.
• Repair details show the technician name in the device/work summary area and expose a technician shortcut in the action sheet when one is assigned.
• The technician profile automatically separates open jobs into Active and completed/delivered/cancelled work into History.

The technician profile

The technician profile is the workload view for one person. It opens from the technician list or from a repair that already has an assignment.

• Header: avatar, technician name, role badge, and member-since date.
• Stats: total repairs, completed repairs, active repairs, revenue, due today, and overdue counts.
• Contact and notes: saved phone, email, and private internal notes when available.
• Tabs: Active and History repair lists, each paginated 20 repairs at a time to keep the screen fast.

Editing or removing a technician

You can edit the name, role, contact details, or notes at any time. If you delete a technician, RepairNode does not delete the repairs that were assigned to them. It simply clears the technician_id on those repairs and keeps the repair history intact.

Privacy and storage

Technician phone numbers and email addresses are encrypted at rest in the local database. They are included in backups, but they are not shown on customer-facing tracking pages and are never published publicly by the technician feature itself.