Repairs
Device passcodes on repair tickets
Repair tickets can store a device PIN, password, or Android-style pattern so technicians can unlock the device when work requires it.
Updated May 29, 2026 4 min read
RepairNode stores device unlock information inside the repair record so technicians do not need paper notes or separate chat messages just to test the device.
Supported passcode types
- PIN for numeric device codes.
- Password for text-based unlock credentials.
- Pattern for Android-style 3×3 unlock paths.
- None when the customer does not provide a passcode or the device does not need one.
Capturing the passcode
- Open the repair form and tap the Device Passcode field.
- Choose the passcode type in the bottom sheet, then enter or draw the value.
- Save the repair normally; the passcode stays attached to that ticket until it is edited or cleared.
Viewing it later
The repair detail screen keeps passcodes masked by default. Staff must tap the reveal icon intentionally to see a PIN or password, and patterns expand into a read-only visual preview only when requested.
Storage and privacy
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